Refund policy

REFUND AND RETURN POLICY

Last updated: November 1, 2026

1. 30-DAY GUARANTEE
You have 30 days from the day you receive your order to request a return, for any reason. The product must be returned complete, with all its accessories and in good condition. If the product shows damage caused by use beyond what is needed to check how it works, we may deduct the corresponding loss of value from your refund.

2. HOW TO REQUEST A RETURN
Email us at jose.ecom19@gmail.com with your order number and let us know you want to return it. We will reply with the address where you should send the product. Please do not send products back without contacting us first, as we can't accept returns sent to the wrong address.

3. RETURN SHIPPING COSTS
Return shipping costs are paid by the customer, unless the product arrived defective, damaged or is not what you ordered. In those cases, we cover all costs.

4. REFUNDS
Once we receive and inspect your return, we will email you to confirm whether the refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to show it on your account.

5. DEFECTIVE, DAMAGED OR WRONG ITEMS
If your order arrives damaged, defective or is not what you ordered, email us at jose.ecom19@gmail.com, ideally with a photo, and we will send you a replacement or refund your money at no cost to you.

6. CANCELLATIONS
You can cancel your order free of charge before it ships by emailing jose.ecom19@gmail.com. If it has already shipped, you can return it by following step 2.

7. YOUR RIGHTS
This policy does not limit any rights you have under the consumer protection laws of your country. If any part of this policy is less favorable to you than those laws, the law will apply.

8. CONTACT
For any questions about returns, cancellations or damaged items, email us at jose.ecom19@gmail.com.